Calling all STUDENTS!

Posted 20 April by Quality Personnel Services Limited
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Are you a student studying and looking for weekend work?

Would you like to work 15 hours per week?

Permanent Weekend Complaints Handler - Weekends only!

Working every Saturday and Sunday on a shift rota basis either 9am to 5pm or 3pm to 11pm (15 hours over the 2 days every weekend).

**PLEASE NOTE - applicants who have a full-time job will not be considered**

This is a temp to perm opportunity for the right candidate.

Working within a Head Office function as part of a customer service team. (currently remotely until government advice changes).

Handling complaint calls, diffusing difficult situations, problem solving. Using multiple computer interfaces to source information quickly, being able to work at speed whilst working to company guidelines and resolving complaints in a positive manner. Working to to departmental KPI's. Using Word, Excel and CRM system.

1 weeks full training (Monday to Friday 9am to 5pm). Thereafter, you're live on calls with access to support and training.

You'll need to be a quick learner and be able to work unsupervised with minimal training. You'll need to have experience having dealt with complaints via email and telephone. Accuracy, attention to detail, clear written and verbal communication and the ability to utilise all information available to you is paramount.

To be successful in this position you'll:

  • Genuinely want to deliver best in class customer service
  • Have the ability to work in a busy, results focused and thriving environment
  • Be able to think logically and problem solve
  • Pro actively think and act
  • Have a good understanding of IT technologies and support principles
  • Possess a true interest in Customer Service and a desire to develop skills and knowledge in this area

If you feel you have what we're looking for and you can give long-term permanent commitment we'd definitely like to hear from you!

To apply please email your CV in Word format.

If you do not hear back from us within 48 hours, you've not been successful this time. Please don’t let this stop you applying for other roles you may be suitable for. Quality Personnel based in Milton Keynes, Buckinghamshire are an equal opportunities Employer acting as an Employee Agency and Business.

Supplying temporary, permanent and contract workers within Industrial, Office and Engineering sectors - please keep up-to-date with all our opportunities by following us on Facebook, Twitter, LinkedIn or why not sign-up for job alerts on our own website.

Good luck.

Required skills

  • Complaints
  • Contact Centre
  • Customer Service
  • Weekend

Application questions

Do you have contact centre experience?
Do you have experience dealing with complaints?
Are you able to comitt to working every Saturday & Sunday long-term permanently?

Reference: 41136108

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