Call Planner

Posted 16 February by SECOM Plc Easy Apply Featured

The company

SECOM are one of the largest security companies with offices all across the UK. You’ll be part of the Group who employ 53,000 people in nearly 2,800 locations worldwide. We npw are recruiting for 5 more call Handlers before Christmas !

The role
Our growing team is seeking a National Service Bureau Call Planner this new and excisting role will involve;

  • To ensure service delivery is met to clients in line with their SLA where applicable
  • To meet predefined target times, SLA’s and KPI’s by managing service calls into the NSB and ensuring engineers are despatched in line with contractual obligations
  • Ensure PPM compliance is achieved through co-ordinated planning
  • Ensure all stakeholders are updated in the event that reactive calls cannot be delivered
  • Liaise daily with the regional engineering teams to ensure SLA’s are met.
  • Plan the engineers diary using the company business system ensuring that calls are resolved in a timely manner
  • Liaise with RSD and Portal Management to ensure our high priority accounts are fully aware of our delivery
  • PPM compliance is achieved in line with NSI guidelines
  • Liaise with the NSB and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to our clients

The candidate

  • Experience within a busy Service enviroment to meet SLA's and KPI's
  • Departmental knowledge to facilitate best working practices
  • Reporting to our organisation in a professional manner
  • Computer literate
  • Experience within a busy Service enviroment to meet SLA's and KPI's
  • Understanding of service delivery
  • Electronic security knowledge desired but not essential

Personal Qualities and Behaviours:

  • Excellent timekeeping
  • Good communication skills
  • Confident telephone manner
  • Ability to work as part of a team and be respectful to colleagues
  • Ability and confidence to make key decisions with the information provided on our company business system
  • Excellent verbal and written skills
  • Computer literate
  • Microsoft office proficien

Will be required to work a 40 hr week working within a shift pattern of 8-5 and 9-6 alternate. 1hr for lunch

The Package

  • Competitive salary
  • Attractive benefits package including health insurance
  • Career growth
  • Paid holiday.
  • Pension and health scheme benefits
  • Shift pattern working.

Why join our team?

SECOM is experiencing huge growth and you’ll be part of this growing team. We believe in recruiting from within and they are always opportunities to further your career so please apply today to be part of the interview selection as interviews are taking place in the next 10 working days.

Why Apply

This is a great opportunity to join one of the world’s largest security and fire solutions organisations with global operations and a very large client base. They offer fantastic training and development plus global career development opportunity. Interviews to take place in Leeds this week & next please apply today,

Reference: 33753380

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job