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Call Navigator, Welwyn Garden City

Posted 6 March by Herts Urgent Care Ended
  • £7.75 to £10.00 per hour (plus bank holiday enhancements)
  • Variety of evening, overnight and weekend shifts available
  • NHS pension
  • Training and Development opportunities

Herts Urgent Care (HUC) is seeking compassionate, motivated and organised Call Navigators for our NHS 111 service. As a highly successful not-for-profit Social Enterprise with a good CQC report providing excellent and quality unscheduled care services, HUC offers a supportive, enjoyable, team-based culture.

The role involves:

  • Acting as the main liaison point between the Contact Centre and the Clinicians in our new CAS (Clinical Assessment Service)
  • Answering calls from a range of Healthcare Professionals and outside Agencies
  • Receiving calls from all Nursing and Care Homes in Hertfordshire and signposting them to the most appropriate care
  • Entering updating and recording patient details on our systems
  • Dealing with callers queries regarding appointments or home visits and prioritising cases according to clinical urgency

You will have:

  • A good telephone manner and able to work on your own initiative
  • Excellent IT skills and knowledge of different software and database packages.
  • Experience of working under pressure in a busy environment.
  • Excellent verbal communication and interpersonal skills, with the ability to be empathetic and a good listener.
  • The maturity and skills to manage sensitive and emotional calls from a range of sources

Our Values

  • Quality Services
  • Efficiency
  • Patient Care
  • Respect

Please note, due to the volume of applications we receive you will only be contacted if your application for this post has been successful

Required skills

  • Administrative
  • Call Centre
  • Computer Literate
  • Empathy

Reference: 33815098

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