Call Handler

Posted 11 October by Gap Personnel
Easy Apply

gap Personnel Exeter are supporting our local client to recruit an Inbound Call Handler to join their growing team.

The role involves receiving and evaluating inbound calls and providing a suitable response, ensuring that the customer is dealt with efficiently, effectively and in accordance with company procedures. The Advisor handles emergency response calls in a 24/7, 365 days a year service. The Customer Response Centre supports a diverse and largely vulnerable customer base.

These roles would be suited to people who have had previous experience of working within a call handling, customer facing environment and can handle problems and difficult situations whilst remaining calm and effective.

You will need to assess, control, and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service. You will need patience and understanding when dealing with our customers, with a "can do" attitude. Out of hours you will need to answer urgent customer service calls. There are various shifts available, which involve weekends.

Essential skills:

  • Good standard of education to GCSE level or equivalent, or above. Desirable would be English and Maths.
  • Proven working with Microsoft Office Suite.
  • Experience of supporting or advising vulnerable groups.
  • Analytical skills with the ability to evaluate information quickly.
  • Good telephone manner.


  • £8.93 ph after successful completion of probation and training.


  • 26 days' holiday (pro rata) plus Bank Holidays, with the ability to purchase additional holidays.

Other benefits:

  • Life Insurance.
  • Healthcare cash plan.
  • Pension
  • My Discounts - giving you access to online cash back, childcare vouchers, retail discounts and cycle to work schemes.

Reference: 36335596

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