Call Handler

Posted 11 October by Gap Personnel
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gap Personnel Exeter are supporting our local client to recruit an Inbound Call Handler to join their growing team.

The role involves receiving and evaluating inbound calls and providing a suitable response, ensuring that the customer is dealt with efficiently, effectively and in accordance with company procedures. The Advisor handles emergency response calls in a 24/7, 365 days a year service. The Customer Response Centre supports a diverse and largely vulnerable customer base.

These roles would be suited to people who have had previous experience of working within a call handling, customer facing environment and can handle problems and difficult situations whilst remaining calm and effective.

You will need to assess, control, and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service. You will need patience and understanding when dealing with our customers, with a "can do" attitude. Out of hours you will need to answer urgent customer service calls. There are various shifts available, which involve weekends.

Essential skills:

  • Good standard of education to GCSE level or equivalent, or above. Desirable would be English and Maths.
  • Proven working with Microsoft Office Suite.
  • Experience of supporting or advising vulnerable groups.
  • Analytical skills with the ability to evaluate information quickly.
  • Good telephone manner.

Salary:

  • £8.93 ph after successful completion of probation and training.

Holidays:

  • 26 days' holiday (pro rata) plus Bank Holidays, with the ability to purchase additional holidays.

Other benefits:

  • Life Insurance.
  • Healthcare cash plan.
  • Pension
  • My Discounts - giving you access to online cash back, childcare vouchers, retail discounts and cycle to work schemes.

Reference: 36335596

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