Call Handler

Posted 9 April by SECOM Plc Easy Apply Featured

The company

SECOM are one of the largest security companies with offices all across the UK. You’ll be part of the Group who employ 53,000 people in nearly 2,800 locations worldwide.

The role
a number of vacancies exists within our Leeds office , for a number call and control handlers - National Service Bureau and carry out

  • Portal Management
  • Remote Support Desk
  • Regional Management
  • Branch Administration
  • Manage day to day call handling in line with Secom company processes
  • To meet predefined target times, SLA’s and KPI’s by Managing incoming calls into the NSB
  • Solution and problem solver mentality and metholodgy.
  • Empathic response to customer queries and faults
  • answer incoming calls into the NSB from internal colleagues and clients
  • Ensure the company system is updated and calls are logged with all relevant information in line with SECOM company policies
  • Liaise with the Call planners/Regional Management and highlight/escalate any known issues or queries that may impact on service delivery to our clients
  • To be flexible and adaptable where required

The candidate

  • Experience within a busy Service enviroment to meet SLA's and KPI's
  • Understanding of service delivery
  • Electronic security knowledge desired but not essential
  • Experience within a busy Service enviroment to meet SLA's and KPI's
  • Departmental knowledge to facilitate best working practices
  • Reporting to our organisation in a professional manner

ill be required to work a 40 hr week working within a shift pattern of 8-5 and 9-6 alternate. 1hr for lunch

The Package

  • Competitive salary
  • Attractive benefits package including health insurance
  • Career growth
  • Paid holiday.
  • Pension and health scheme benefits
  • Shift pattern working.

Why join our team?

SECOM is experiencing huge growth and you’ll be part of this growing team. We believe in recruiting from within and they are always opportunities to further your career so please apply today to be part of the interview selection as interviews .

Why Apply

This is a great opportunity to join one of the world’s largest security and fire solutions organisations with global operations and a very large client base. They offer fantastic training and development plus global career development opportunity. Interviews to take place in Leeds week - next please apply today, we will come back to you asap

Reference: 34858257

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