Call Handler

Posted 9 April by Capita

Inbound Call Handler


Competitive Salary Plus Benefits

We are currently seeking an experienced Inbound Call Handler to join our bright and modern Sheffield office. Previous experience of taking Inbound customer service calls is essential with the ability to troubleshoot when dealing with customer queries and complaints.

About the Role

Our Pension Administrators receive inbound calls from members of the Pensions Schemes that we administer. During busier periods, you will provide support and take in bound calls and provide clear and concise answers to the queries from our members, providing excellent customer service always.

  • Take in-bound calls from members of the pension schemes administered by Capita Employee Benefits, dealing with all member/third party enquiries

  • Logging all calls and case work requests on our in-house systems ensuring that the work is filtered to the relevant department for completion.

  • Meet required standards of call quality and answer rates.

  • Adhere to Data protection always

Your experience and skills will include;

  • Previous experience of taking inbound call queries and complaints

  • Have an awareness of data protection

  • Able to use Office Outlook

  • IT and Telephone literate

  • Ability to manage high level call volumes

  • Can demonstrate effective, written and verbal communication skills

  • Ability to manage customer queries effectively by trouble shooting and providing a resolution

  • GCSE Maths and English (grade A-C)

About Capita | Employee Benefits

Capita Employee Benefits is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We provide award-winning pensions and employee benefits solutions. As one of the leading consultancies in the UK, our specialist knowledge and expertise ensures we create innovative solutions which can make a real difference to our clients and their employees.

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we also give you 23 day's holiday increasing with length of service, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What's in it for you?

At Capita, we will offer you training and development, motivate you to perform at your peak. Full training provided and working hours are Monday - Friday between 8am - 6pm on an advanced rota basis.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Required skills

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Reference: 34857318

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