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Call Handler

Posted 21 February by Niyaa People Easy Apply Featured Ended

LOCATION: Bridgend

SALARY: National Minimum Wage

POSITION: 6 Month Rolling Contract

YEARS OF RELEVANT EXPERIENCE: 1+ YEARS

DEPARTMENT/TEAM: Service Department

We have an opportunity for someone looking to get started in an IT career but without any formalised qualification or experience. As a call handler in our Service Department, based at our Head Office in Bridgend, you’ll be responsible for taking calls from clients, logging information and helping clients with simple queries or issues.

We support a broad range of clients and we have to be able to adapt to support all kinds of IT infrastructure. Therefore, our technical staffs need to be multi-skilled, flexible and focused on delivering our clients the highest quality of service.

Whilst in this role, you’ll be with working with experienced IT support engineers, able to ask questions and learn from the best in the business. You’ll also have access to our technical training platform which will help you gain the knowledge you need to take your next steps towards becoming an IT professional.

You Will Be Responsible For

  • Taking calls from our clients and recording details of any issues they are currently experiencing.

  • To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required.

  • To achieve call handling target and standards, providing a professional service, at all time.

  • Exceed client expectations in the role.

  • Work through technical training material to improve technical skills.

  • To handle and actively resolve any client issues according to the complaint process.

Progression Path

  • Typical career progression to 1st line engineer

Benefits To Shout About

  • Annual attendance incentive
  • Increased annual leave allowance for each year of service
  • Eligible for yearly bonus

  • Company pension

  • Full training provided

  • Weekly incentives, treats and outings

  • Huge opportunities to progress

  • Recreational games area

  • Free on-site parking

Reference: 33738775

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