Call Centre Team Leader - 4 positions available
Do you have a passion for customer service? Do you have experience managing teams? Are you looking for your next role?
I am currently working alongside a well established client who is looking for 4 call centre team leaders to direct, lead, develop and manage the call centre advisors.
The role will include:
- Acting as an escalation point
- Monitoring targets, service volume and SLA's
- Coach and support customer service advisors
- Conduct team briefings, operational meetings and feedback sessions
- Identify and resolve issues affecting service delivery
The right candidate for this role:
- Experience of managing a team of 15 or more
- Call Centre experience is essential
- Exceptional organisation skills
- Problem solving skills
- Attention to detail
- Previously handled disciplinary issues
- Be able to motivate staff
Office hours are Monday - Friday 8:30am - 5:30pm
If this opportunity sounds appealing to you, apply today. This could be an immediate start if you are available to start commence employment straight away.
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