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Call Centre Team Leader - 4 positions available

Call Centre Team Leader - 4 positions available

Posted 28 August by Office Angels
Easy Apply Ended

Do you have a passion for customer service? Do you have experience managing teams? Are you looking for your next role?

I am currently working alongside a well established client who is looking for 4 call centre team leaders to direct, lead, develop and manage the call centre advisors.

The role will include:

  • Acting as an escalation point
  • Monitoring targets, service volume and SLA's
  • Coach and support customer service advisors
  • Conduct team briefings, operational meetings and feedback sessions
  • Identify and resolve issues affecting service delivery

The right candidate for this role:

  • Experience of managing a team of 15 or more
  • Call Centre experience is essential
  • Exceptional organisation skills
  • Problem solving skills
  • Attention to detail
  • Previously handled disciplinary issues
  • Be able to motivate staff

Office hours are Monday - Friday 8:30am - 5:30pm

If this opportunity sounds appealing to you, apply today. This could be an immediate start if you are available to start commence employment straight away.

By registering with Office Angels you will benefit form the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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