Call Centre Staff Needed

Posted 19 July by Brook Street
Easy Apply

Role - Experienced Call Centre Staff
Location - Kings Hill
Hours - Monday to Friday 8am till 8am and 1 Saturday in 4 9am till 1pm
Start Date - End of July
Duration - Long term ongoing

We are looking for immediately available temps with previous claims handling experience to help a client based in Kings Hill. This is a customer service role and not a cold calling role.

We are looking for high levels of customer service. Candidates who are passionate, hard working and motivated candidates to support over a busy period. Must have claims handling experience.

Duties will include
-High levels of customer service
-Data Entry
-Updating and maintaining a database
-Accurately recording information and progress on our system
- Effectively communicating decisions to customers, via telephone or written communication
-Investigating, negotiating and settling claims within an agreed authority level
-Proactively identifying any fraudulent cases and assessing any recovery potential
-Ensuring that case information is recorded accurately complying with GDPR regulations
-To assist in project work or undertake projects for the claims team
-Completing any reasonable duties that may be required to support business needs
-Referring to a manager when any work falls outside their area of knowledge or expertise

Personal qualities
-To have a customer centric approach to each and every contact
-Excellent verbal and written communication skills in English essential Communication Skills
-Ability to listen and question effectively whilst entering the relevant information on our database, ensuring accuracy to meet strict deadlines
-Demonstrating empathy with the customer whilst being conscious of the need to settle claims in accordance to our philosophies and guidelines in conjunction with the policy wordings
-Being able to feedback effectively to Team Leader & Team Managers to improve the customer journey
-Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
-Resilience and flexibility in order to respond to changing requirements and client needs
-Ability to multi-task and work as part of a team and demonstrate the ability to take responsibility for resolving issues/problems
-An effective team worker and ability to exercise judgement to shift priorities and organise multiple tasks simultaneously
-Ability to work under pressure, meeting objectives and goals set

If you meet the requirements please call Paula on or email

Reference: 38494415

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