DARTFORD !! Call Centre, ADMIN

Job Title: Call Centre Operator/ Call Handling Agent

Location: Dartford, DA1 4Qx

Salary: £9.00 ph

Job Type: Fulll time, temporary, ongoing

Hours: 3:00 PM - 7:00 pm Monday -Friday with occasional Saturday shifts.

The shift/ hours are set by our client are non negotiable

Our client, the UKs leading parcel delivery company are looking to recruit Call Centre Operator/ Call Handling Agentfor an ongoing temporary assignment.

Although this is mainly phone work, it is preferred that applicants have some form of warehouse experience to be able to help out with other areas of the business when required

This is a heavily customer service based role, and will involve complaint handling. It is a busy call centre we expect pervious call centre experience and basic IT skills. On average you take 45-70 incoming calls a day. We have a set way of answering and dealing with customer enquiries and training will be given

Please do not apply if you are not confident on the phones dealing with customer issues

Job role & responsibilities

- Being the first point of contact for all enquiries coming into the depot
- Responding to questions & queries over the phone/ via email
- Providing customers with accurate information regarding delivery times
- Dealing with customer complaints
- Booking out parcels from missed deliveries
- Following up all enquiries within a timely manner
- Booking parcels onto the system using in-house IT systems
- Providing 5* customer service at all times

Required skills

  • Lifting
  • Parcels
  • Unloading
  • Warehouse
  • Order Picking

Application questions

Do you have any unspent criminal convictions for violence, theft, fraud or sexual offences?
Are you available to work Monday to Saturday (Saturdays being required)?
Do you have any call centre experience?
Are you able to travel to Morden SM4 to complete registration?

Reference: 36114225

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