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Call Centre Operative - Potters Bar

Posted 12 February by Nuco Solutions Ltd Easy Apply Ended

My client are a blue chip social housing maintenance contractor that are currently looking for a Call Centre Operative for a reactive gas contract based in Potters Bar.

Job Purpose:

To provide an exceptional service that meets the customer’s and clients expectations as well as business requirements.

Key Tasks & Activities:

Receive incoming calls from customers and deal with their queries effectively and efficiently, logging all calls.

  • To make outgoing calls to customers and book appointments with tenants
  • Act as a primary contact for customers using agreed procedures to ensure that accurate and concise information is captured and recorded
  • Ask effective and probing questions to understand the underlying customer needs
  • Take responsibility for communicating clearly to colleagues when assigning call information to team members
  • Promote an efficient and professional image to all customers, both internal and external maintaining a high standard of customer service at all times
  • Deal with complaints in accordance with agreed procedures to ensure they are assigned and resolved within agreed timeframes
  • To meet targets and objectives in line with company minimum standards these include; average handling time,

Required skills

  • Calls
  • Customer Service
  • Queries

Reference: 34108419

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