Call Centre - Inside Sales - Russian OR German

Posted 9 March by Centre People

Established travel agency affiliated to a national Japanese airline seeks an Inside Sales Centre Agent to join their team. You will assist with providing excellent customer service to passengers, sell tickets and promote the airlines mileage scheme.

Key tasks will include:

  • Handling reservations and books for flights, hotels, railways, and dealing with enquiries/requests
  • Ticketing, issuing, reissuing tickets and refunds on Axess
  • Operating the database efficiently as well as other internal systems to maintain accurate and up-to-date records
  • Award mileage deduction using Axess and VIPS
  • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc)
  • Assist with queries from the airline offices/airports and other airlines to ensure smooth communications and operations

Essential skills:

  • Native level Russian or German
  • Professional level of verbal and written communication skills
  • Computer proficiency
  • Good general education level
  • Team player
  • Good time management skills
  • Ability to work under pressure
  • Maintain confidentiality
  • Certificate or NVQ qualification in customer service or equivalent

Salary £17,925 but with weekend and bank holiday premium this will bring the salary package to £18,585.


Thorough training will be given

Hours of work:

Flexible and able to work shifts, including weekends according to roster. Times may vary:

Shift 1: 08.00 to 16.30 Shift 2: 09.00 to 17.30. Based in London (near Aldgate)

Application questions

Do you speak native level of Russian OR German?
Are you eligible to work in the UK?
Do you speak fluent English?
Do you have customer service experience?
Are you able to work on a shift system basis?

Reference: 34652431

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