Call Centre Inbound, Member Services UK, Ireland & Iceland
Location - Uxbridge.
Customer Service Advisor - Member Services - The Role
Herbalife is a global nutrition company whose products are available exclusively to independent members in more than 90 countries. Join us and ensure our members in the UK, Ireland and Iceland (all countries are in the same time zone) receive exceptional customer service.
You will add value by supporting Members wherever you can in their aims and business efforts. You will act as an Ambassador for Herbalife, its products and services by answering members’ calls and emails, processing orders and handling queries business operations covering areas such as Member Rules & Regulations, Policies and Procedures, product information and the like. You will also liaise with other departments to ensure that accurate information is communicated to members and generally ensure their expectations are always exceeded.
You will manage associated admin, update systems and escalate service problems as needed too.
Customer Service Advisor - Member Services - Requirements
Educated to A level standard you will Sales or Contact Centre experience and be used to using your computer literacy and strong verbal and written communication skills to deal with customers on the phone and by email. What makes you perfect for this role is your drive to exceed customer expectations, exceptional English language skills as well as the ability to make a positive difference in a team environment. Fluency in Icelandic will be advantageous, but not essential.
You will also have an eye for detail and be effective at following processes and spotting opportunities to enhance the service we provide to members.
Customer Service Advisor - Member Services - The Package
Herbalife offers competitive salaries and a comprehensive package including excellent medical/dental/vision benefits, company pension, holiday pay, child care vouchers, discount on Herbalife products, service award scheme, free nutritional shakes at work, and much more.
Who are we?
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Herbalife is a publicly traded company on the New York Stock Exchange (NYSE: HLF) with more than 7,800 employees and millions of customers. The company reported net sales of $4.5 billion in 2016.
Our company offers a culture focused on your career to help you expand your talents and a chance to change lives.
For over 35 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
Customer Service Advisor - Member Services - How To Apply
If you want to be part of a business that values people as individuals as well as inspires and motivates its employees to succeed and expand their talents please apply online via the link.
- Call Centre
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