Call Centre Inbound and Outbound non sales

Posted 3 days ago by REED
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Hours of Work

All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (2 Saturdays in a 4 week period).

Shifts are 9am to 3.30pm Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2.

Main Responsibilities

• To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.

• Negotiate affordable payment plans with customers that are acceptable to both company and the customer.

• To comply with regulatory and company policies at all times.

• Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.

• Be persuasive, persistent and self-motivated

• Use negotiation and persuasion skills to gain customer commitment

• Taking ownership of queries and complaints, avoiding the need to escalate to a manager.

• Updating system records accordingly ensuring data is accurate and factual.

• Administer and maintain customer agreements

• Administer and maintain customer agreements

Reference: 39152233

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