Call Centre / Customer Service Agents - £8.00 - £10.52 per hour Tamworth

Posted 9 October by Groomfield Recruitment Ltd
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Customer Service, Customer Service, Customer Service, Customer Service!!

Working on behalf of our valued and expanding client, Groomfield Recruitment are looking to recruit Call Centre / Customer Service Agents to start ASAP on a temporary to permanent basis based in Tamworth.

Responsibilities include, but are not limited to, the following:

  • To deliver Excellent Customer Service
  • To manually input accurate data on an Electronic Job Card System
  • To Answer all calls presented to them in line with Customer Service Levels
  • Ensure Customer orders are submitted accurately
  • Performance management
  • Time management
  • To complete all tasks in line with Service Standards, procedures and compliance guidelines
  • Liaison with Branches
  • Other ad hoc duties as required

Background, skills and experience required

  • Excellent Customer Service skills
  • Good communicator with a calm telephone manner
  • Excellent listening skills
  • Excellent organisational skills
  • Excellent attention to detail
  • Accurate data inputting skills
  • Capable of working to tight deadlines
  • Ability to work well individually and as part of a team
  • Awareness of customer expectations
  • Adaptability to change management

Hours - Both full time and part time shifts are available, evenings and weekends

Salary - £8.00 per hour increasing to £9.27 after 13 weeks with shift allowance

Required skills

  • Call Centre
  • Calls
  • Customer Satisfaction
  • Customer Service
  • Inbound Marketing

Reference: 34502714

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