Call Centre Customer Service Agent (Full-Time Shifts)

Posted 25 November by JLD Recruitment Ltd

Customer Service Agent

Location: Basildon, Essex (use of own transport is preferred due to location)

Type: Ongoing temporary with a potenial of going permenant after 12 weeks

Hourly rate: £9.07 per hour + possible shift allowance + holiday pay

Start Date: Monday 9th December 2019

Training: 4 weeks of full-time training working 9am - 5pm Monday - Friday (no holiday can be taken during training)

Working hours: Various Full-Time shifts available

Duties:

As a,Customer Service Agent you will be liaising directly with banking clients customers over the phone in relation to loan queries. This role is predominantly inbound calls only with very little outbound responsibilities. The types of calls you would be dealing with could relate to a customer applying for a loan and they are being asked to supply documentation, a customer asking for a settlement figure on their loan or even a request to change their direct debit date. In every circumstance you will be providing first class customer service.

  • Providing assistance in regards to any customer queries and issues
  • Answering all incoming telephone calls whilst having attention to detail in order to handle each specific call
  • Being able to update customer information, transfer calls to the right department and make any changes towards the account that is necessary
  • Working on a computer and using in house systems to be able to provide the best customer service
  • Multi-tasking across multiple computer systems and ensuring that any changes made on a customer’s account are accurate

You must be able to pass a credit check and criminal record check for these roles.

Required skills

  • Calls
  • Customer Service

Application questions

Are you available to start work on Monday 9th December 2019 2019?
Do you have customer service experience - telephone or face2face?
GDPR:Do you give JLD permission to retain your personal information for recruitment purposes?
Do you drive?
Can you commit to a full 4 weeks full-time training?

Reference: 39437562

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