Call Centre Customer Service Agent (Full-Time & Part-Time Shifts)

Posted 12 November by JLD Recruitment Ltd

Customer Service Agent

Location: Basildon, Essex (use of own transport is preferred due to location)

Type: Ongoing temporary with a potenial of going permenant after 12 weeks

Hourly rate: £9.07 per hour + 6% shift allowance + holiday pay

Start Date: Monday 25th November 2019

Training: 6 weeks of full-time training working 9am - 5pm Monday - Friday (no holiday can be taken during training)

Working hours: Various Full-Time and Part-Time shifts available

Duties:

You will be required to work in a telephony-based role, on behalf of our client. In this role, your responsibilities will include:

  • Providing assistance in regards to any customer queries and issues
  • Answering all incoming telephone calls whilst having attention to detail in order to handle each specific call
  • Being able to update customer information, transfer calls to the right department and make any changes towards the account that is necessary
  • Working on a computer and using our in house systems to be able to provide the best customer service
  • Multi-tasking across multiple computer systems and ensuring that any changes made on a customer’s account are accurate

You must be able to pass a credit check and criminal record check for these roles.

Required skills

  • Calls
  • Customer Service

Application questions

Are you available to start work on Monday 25th November 2019?
Do you have customer service experience - telephone or face2face?
GDPR:Do you give JLD permission to retain your personal information for recruitment purposes?
Do you drive?
Can you commit to a full 6 weeks full-time training?

Reference: 39348050

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