Call Centre Customer Service Advisor - 100 Inbound

Posted 5 February by RightClick Recruitment Featured

Call Centre Customer Service Advisor x 8

- 100% INBOUND CALLS ONLY FROM EXISTING CUSTOMERS

£17,000 + £600-£1000 per month bonus

We are recruiting for a Call Centre Customer Service Advisor position for one of the leading Financial Claims Management companies in the UK. As a Call Centre Customer Service Advisor you will take inbound calls from existing customers and supporting them throughout the PPI and PBA claims process. This role also has soft cross and up selling targets.

The Call Centre Customer Service Advisor role: This is all about giving high levels of customer service to customers who have made PPI or PBA claims through our client. As a Call Centre Customer Service Advisor you will help customers through the claims process, taking inbound inquiries, making outbound calls to chase up information and follow up on customer issues. You will also have the opportunity to cross and up sell additional products and services when suitable - ensuring excellent customer service at all times.

The package: £17,000 basic + £600-1000 per month bonus

You: To succeed as a Call Centre Customer Service Advisor you will have solid Customer Service or Sales experience gained from within a busy call centre environment. You will have excellent communication skills, enjoy working in a busy team and have a positive, can do attitude. As previously mentioned, there are soft cross selling and up selling targets with this role (hence the excellent bonus potential), so experience of this type of sales would be advantageous, but not essential.

The company: One of the original PPI claims / financial claims businesses in Manchester, founded in 2008. Large call centre with 80 Sales Advisors, 80 Customer Service Advisors and 250 back office administrators / claims processors. They are the market leader in PPI Claims, Packaged Bank Account Claims - PBA, Mis-sold Pensions and Investments. A very successful business, extremely busy and growing with a fun, vibrant team based environment.

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To find out more about this role please apply online and we will be in contact with all applicants to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy.

RightClick - specialists in Call Centre, Customer Service and Sales recruitment.

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Required skills

  • Call Centre
  • Collections
  • sales
  • inbound
  • call centre
  • Customer Service Advisor

Reference: 34391960

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