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Call Centre Coordinator - Immediate start!

Call Centre Coordinator - Immediate start!

Posted 14 March by Adecco UK Limited Easy Apply Ended
Our client, a pharmaceutical company, are looking for four customer service agents to liaise with patients and manage incoming phone calls.

Responsibilities:
- On-going patient liaison, achieving a minimum of 350 outgoing contacts per week
- Answer incoming calls and tracking appropriate action
- Placing orders for feed, plastics and ancillaries as required
- Agreeing delivery dates with patients
- Updating patient records, both paper and systems as required
- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time
- Processing chemist orders
- Assisting patients and carers with any queries
- Creating and processing correspondence to patients, GP's and dietician's as required
- Participation in overnight, weekend and evening on call at frequency of a minimum coverage of 3 weekends per year and 30 evenings per calendar year (variable depending on the need of the business)

Experience:
- Excellent customer service skills
- Knowledge of administration processes
- Good telephone manner
- Competent use of computers (lotus notes, word and excel)
- Attention to detail
- Highly developed interpersonal and organisation skills
- Speed and accuracy

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 34687194

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