Call Centre Agents - Urgently Required
If you have worked in retail or a customer service based role, this could be the job for you!
Working on a shift rota, four on four off the role is focussed on ensuring that information is passed from the public to the relevant party.
- Handling calls from members of the public
- Recording information provided, ensuring 100% accuracy
- If possible, questioning the source to ensure best information is received
- Input the sanitised information onto the database before forwarding to the appropriate unit
- Ensuring information complies with data protection and disclosure requirements
- When the information warrants it, contacting the relevant active groups and have information noted/actioned for appropriate response
- Identify callers who may be appropriate that can assist stakeholders further
- Excellent telephone manner is essential
- Working well within a team
- Developing professional, working relationships with callers
- Ability to assess any issues and act accordingly
- Provides a positive influence and demonstrates integrity
- Takes responsibility for self-development and be accountable for own actions
Working a four on, four off shift pattern:
- 07:00 - 19:00 (12 hour shifts, 1.25 hour break, 10.75hours paid)
- 08:00 - 20:00 (As above)
- 14:00 - 00:00 (10 hour shifts, 1 hour break, 9 hours paid)
- 21:00 - 07:00 (As above)
First two weeks in post will be training: 1st week = 10:00 - 16:00 & 2nd week = 09:00-17:00
- Based in Godstone
- £19,100 starting salary (Increases during and after probation)
- Pension scheme
Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.
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