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Call Centre Agents - Urgently Required

Call Centre Agents - Urgently Required

Posted 9 January by Optima Recruitment
Easy Apply Ended

If you have worked in retail or a customer service based role, this could be the job for you!

Working on a shift rota, four on four off the role is focussed on ensuring that information is passed from the public to the relevant party.

Job Description:

  • Handling calls from members of the public
  • Recording information provided, ensuring 100% accuracy
  • If possible, questioning the source to ensure best information is received
  • Input the sanitised information onto the database before forwarding to the appropriate unit
  • Ensuring information complies with data protection and disclosure requirements
  • When the information warrants it, contacting the relevant active groups and have information noted/actioned for appropriate response
  • Identify callers who may be appropriate that can assist stakeholders further

Person Specification:

  • Excellent telephone manner is essential
  • Working well within a team
  • Developing professional, working relationships with callers
  • Ability to assess any issues and act accordingly
  • Provides a positive influence and demonstrates integrity
  • Takes responsibility for self-development and be accountable for own actions

Working Hours:

Working a four on, four off shift pattern:

  • 07:00 - 19:00 (12 hour shifts, 1.25 hour break, 10.75hours paid)
  • 08:00 - 20:00 (As above)
  • 14:00 - 00:00 (10 hour shifts, 1 hour break, 9 hours paid)
  • 21:00 - 07:00 (As above)

First two weeks in post will be training: 1st week = 10:00 - 16:00 & 2nd week = 09:00-17:00

Additional Information:

  • Based in Godstone
  • £19,100 starting salary (Increases during and after probation)
  • Pension scheme

We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy.

Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.

Reference: 36980866

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