Call Centre Agents - Debt Recovery

Posted 11 April by Nicholas Howard

Due to expansion, we are looking for enthusiastic Call Centre Agents to work in a modern busy Debt Recovery call centre environment for our client who is an accredited and fully authorised UK based Debt Recovery Litigation law firm based in the heart of vibrant Manchester. Roles are permanent and full-time working on a rotational shift basis betweeen the hours of 8.30am - 6pm, Monday - Friday.

** If successful a full CRB and Credit check will be undertaken therefore you must have a clear credit history and criminal record with no IVA's or CCJ's or criminal convictions **

The Role

The purpose of this role is to maximise the collection of overdue unsecured and secured debt and provide a professional and informative primary point of contact for all customers whilst maintaining the highest level of customer service within a busy call centre environment. The successful candidate will have experience within a telephone based collections role and have a positive telephone manner and assertive negotiation skills whilst being a good communicator.

Previous experience of at least 1 year within a consumer or financial market ir required . You must be confident dealing with clients and have good communication skills and be able to demonstrate a high level of customer service. A team player, you will be looking to join a well-respected organisation in which you will find a supportive working environment and excellent routes for career progression.

Main Duties:

To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales.

To record all customer contact accurately on the collections system. Treat all customers fairly, professionally and at within legislation and codes of practice.

Deal with general account enquiries and take routine payments from customers. Update account information (address / contact details, bank details and payment method).

Liaise with other departments on behalf of customers to resolve problems. Record customer complaints and relevant information accurately in accordance with complaints procedure.

Transfer calls to other departments as required.

Follow established collections processes and procedures.

Work effectively as part of a team.

Maintain department standards at all times.

Previous experience in a similar call centre type role would be advantageous particularly having worked in the Collections, Loans, Debt Recovery or Finance sector. The candidates need to be a good communicator with excellent client care skills and a professional and empathetic approach and be numerate.

The Benefits

A competitive basic salary plus a benefits package including 25 days holiday per year, contributory pension, critical illness cover, health cash plan, death in service benefit, season ticket loan and childcare vouchers. Additionally the jobholder will benefit from on-going training and development and support to progress within the organisation.

All applications will be reviewed within 2 working days and shortlisted candidates contacted within that time frame.

Required skills

  • Collections
  • Customer Service
  • Negotiating
  • Recovery
  • Telephony

Application questions

Can you work between the hours of 8.30am - 6pm on a shift basis?
Do you have a clear credit history and no criminal convictions?
Do you have call centre experience in collections or debt recovery?

Reference: 33775936

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