Call Centre Agent

Posted 16 October by MTrec Commercial
Easy Apply

The Company

Our client is an established and successful customer service operation based in Washington. They are currently looking for a Customer Service Advisor to join their team on a long-term temporary basis. If you are interested and meet the person specification of the job role, please apply below. This is a full-time position, hours are 09:00am to 17:30 and 09:30 to 18.00 Monday to Sunday taking a day off during the week to work a Saturday or Sunday every other weekend. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

The Role

  • Support customers on the phone, email and online chat with a wide variety of queries
  • Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones.

The Person

  • Experience within customer services or retail or administration.
  • You must be IT iterate and be able to provide a customer service response via emails.
  • A key quality to possess for the interview process, is to demonstrate a positive, friendly and customer orientated attitude.
  • Able to demonstrate dealing with customers, over the phone and via e-mail.
  • Able to deal with pressure and demonstrate examples.
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution

The Benefits

  • Long term employment
  • Superb team culture
  • Great onsite facilities
  • Onsite parking
  • Accessible by public transport
  • Friendly working team structure and management
  • Overtime available

Reference: 39146796

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