Call Centre Agent

Posted 3 September by Cordant People
Easy Apply

Main Responsibilities:

Manage workload to ensure all patients are contacted as per your diary schedule

Handle telephone queries

Ensure that all calls monitored are on target

Data entry

Meet individual daily targets as set by the business

Flexible to change in order to meet business needs

Work within regulatory and Data Protection requirements

Additional duties may be assigned or existing duties may alter

Skills Required:

Resilient and flexible in a demanding and fast paced environment

Attention to detail

Uses initiative and is accountable to take ownership and action

Ability in adhering to internal and external policies and procedures

Demonstrate ability to achieve in a target focused environment

Effective communication and rapport building skills

Use appropriate questioning and listening techniques

Ability to identify own development needs

Team player


Cordant Group is an equal opportunities employer

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service Advisor
  • Inbound Call Handler
  • Outbound Call Handler

Reference: 38823178

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