Call Centre Agent

Posted 8 August by Hays Specialist Recruitment Limited
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Call Centre Agent job in New Malden, ongoing temporary position, paying £12,64 per hour (equiv to £25,200 pa)

Your new company

An exciting opportunity for an ongoing temporary position has arisen for a Call Centre Agent to work for the UK and Ireland's leading recruitment company, with their office based close to New Malden station and would provide excellent transport links. This position has been created due to internal movement within the company.

Your new role

The Call Centre Agent is responsible for receiving and logging calls for payroll queries, handling complaints effectively to successful resolution and providing outstanding customer service. Your duties will include working to targets to ensure the call centre average abandon rate of less than 10% and an average wait of less than 60 seconds is achieved.

What you'll need to succeed

Utilising your previous relevant experience in an inbound support contact centre, will enable you to be successful in your application. This role will require you to have the ability to find resolutions to new problems through effective communication and investigation with shared service centre teams.

What you'll get in return

In return you'll be offered an ongoing temporary position with a competitive salary of £12.64 per hour, equivalent to £25,200 per annum. You will enjoy an excellent work schedule of Monday to Friday, 8.30am to 6pm in a modern and professional environment, with onsite parking and other perks.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 38641497

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