Call Centre Agent

Posted 10 July by Pertemps Lloyds Easy Apply

Call Centre Agent
Location: Newport, South Wales
Pay Rate : £9.63/hour
Start Date: 3rd Sept 2018

If you put the customer at the heart of everything you do, you could be right for an opportunity.

If you have a passion for people and can build lasting relationships with customers, why not think about a role with our client?

Could you help our client become the best bank for customers? As one of the UK’s leading financial services Groups, they are currently seeking motivated and enthusiastic individuals to become a part of their team.

Pertemps Managed Solutions are working in partnership with a leading UK based financial services group.

JOB ROLE:

This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.63 per hour. You will be working 35 hours per week on a shift pattern across Monday to Sunday. The shift operating hours will be in between 12.00 pm to 22.00 pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you’ll receive excellent support and training.

KEY RESPONSIBILITIES:

  • Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business
  • Complete telephony, digital and admin based tasks to service customer queries
  • Take ownership of customer problems, solving them at first point of contact and escalate when required
  • Deal with customer data ethically and in accordance with the FSA requirements
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Personally contribute to an environment where colleagues want to work and customers feel valued

JOB REQUIREMENTS:

  • Good communication - oral and written
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

WHAT’S IN IT FOR YOU?

  • Excellent training
  • Great rates of pay
  • Potential for extension
  • The opportunity to work alongside a fantastic, supportive, fun team

If you put the customer at the heart of everything you do, you could be right for an opportunity.

If you have a passion for people and can build lasting relationships with customers, why not think about a role our client?

Reference: 34587394

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