Call centre Agent/ Customer service

Posted 4 days ago by Adecco

Call Centre Advisor

Job Role

As an Inbound Call Centre Advisor working for one of our large operating multinational client specialising in delivery of essential public services you would be taking calls on behalf of their DWP clients. This vacancy is located in Liverpool and is working on a full-time basis. We are looking for motivated individuals, who are flexible between the working hours of 8am and 8pm Monday to Friday.

Role Purpose

· To achieve first time call resolution on every call

  • To be able to empathise with callers, maintaining professionalism always.
  • Take ownership of caller's enquiries.
  • Ability to capture all personal information correctly.
  • Adhere to client's internal procedures.
  • To ensure all key performance indicators are met and maintained.
  • To adhere to company policies and procedures.
  • Strong aptitude for learning/using IT packages and databases.
  • To share best practice always.
  • Always be professional, courteous and helpful and respectful to others.
  • Encouraging innovation and process improvement.

Skills & Knowledge

  • Communication skills - the role requires communication mainly via telephone; therefore, it is essential that the applicant has excellent skills in communicating.
  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.
  • Empathy.
  • Ability to listen.
  • Accuracy and eye for detail.
  • Data entry skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Required skills

  • Call Centre/ Customer Service/ retail Sales/ Hospitality

Application question

customer service experience?

Reference: 39494553

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