Call Centre Customer Service Advisors
£17,000 + £600-£1000 per month bonus
INBOUND CALLS ONLY - 100% EXISTING CUSTOMERS
We are looking for Call Centre Customer Service Advisors to join one of the leading Claims Management companies in the UK. Taking inbound calls from existing customers and supporting them throughout the PPI and PBA claims process, this role also has soft cross and up selling targets. Previous Call Centre Customer Service experience is highly desirable for this role but if you don't have call centre experience but have a strong background in customer service then we'd still love to hear from you!
The company: One of the original PPI claims / financial claims businesses in Manchester, founded in 2008. Large call centre with 80 Sales Advisors, 80 Customer Service Advisors and 250 back office administrators / claims processors. They are the market leader in PPI Claims, Packaged Bank Account Claims - PBA, Mis-sold Pensions and Investments. A very successful business, extremely busy and growing with a fun, vibrant team based environment.
The role: This is all about giving high levels of customer service to customers who have made PPI or PBA claims through our client. You will help customers through the claims process, taking inbound inquiries, making outbound calls to chase up information and follow up on customer issues. You will also have the opportunity to cross and up sell additional products and services when suitable - ensuring excellent customer service at all times.
The package: £17,000 basic + £600-1000 per month bonus
You: To succeed in this role you will ideally have solid Customer Service or Sales experience gained from within a busy call centre environment. You will have excellent communication skills, enjoy working in a busy team and have a positive, can do attitude. As previously mentioned, there are soft cross selling and up selling targets with this role (hence the excellent bonus potential), so experience of this type of sales would be advantageous, but not essential.
To find out more about this role please apply online and we will be in contact with all applicants to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy.
RightClick - specialists in Call Centre, Customer Service and Sales recruitment.
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