Call Centre Advisor

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Call Centre Advisor

We are currently recruiting for a number of customer service advisors to work for a one of the UKs largest transport companies.

You will be based at their head office in South Birmingham representing my client and offering a world class service to their customers and clients.

This is a great opportunity for experienced Call Centre Advisors to embed yourself within such a market leader with opportunities to progress for the right candidates demonstrating the right skills and attitude.

You MUST have a minimum of 18 months call centre experience inbound and outbound and be able to demonstrate your past knowledge through a competency based interview.

This role is Monday to Friday 8.30am to 5.30pm no weekends or bank holidays and pays £18000 per annum, with a great holiday benefit of 25 days and 8 bank holidays - This is working for a logistics company

The roles of Call Centre Advisor

  • Dealing with customers, updating internal systems, providing support and advice to customers and 3rd party suppliers.
  • You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner.
  • Liaising with different departments to ensure inspection or collection of vehicles are within agreed time frames
  • Making customer aware of any changes to manage their expectation
  • Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard
  • Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query

Key Skills for the Contact Centre Specialist

  • Customer Focused
  • Excellent communication
  • Ability to multi task and prioritise workload
  • Team Work
  • Complaint handling
  • PC Literate

As mentioned call centre experience is key for these roles as you would be expected to work to multiple KPI's and SLA's in a fast paced office call centre environment.

This is a Temp to perm position.

Required skills

  • Call Centre
  • Calls
  • Complaints
  • Customer Complaints
  • Outbound Calls

Reference: 38275991

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