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Call Centre Advisor

Posted 5 March by NMS Recruit Limited Ended


"Calling all Call Centre Advisors"

My client have x5 new vacancies for experience call/ contact centre advisors (full or part time) to join their vibrant call centre.

Salary offered is £17000, with additional benefits including:

*Target based bonus scheme - up to £400 per month
*Discounted holidays for you, and your friends and family
*Private Medical (for you and family)
*Death in service payment
*Pension (matched contribution up to 2.5%)
*Free worldwide travel insurance (for you and family)
*Subsidised park and ride passes for an easy commute into town
*Long service awards and increases in holiday each year
*Wellness extras - free flu jabs, reflexology sessions and fruit available in the office

Working hours will be on a shift rota basis over a 7-day week; our call centre is open from 9am to 9pm (seasonal openings).

About the role

Our Travel Experts are the friendly voice of Sykes that our customers speak to when calling to book their next holiday over the phone. Our Travel Experts speak to customers every day, sharing their experience and knowledge of Sykes' portfolio to help customers pick their perfect holiday cottage.

You will be responsible for ensuring that every call maximises income per booking and that the quality of the call exceeds customer expectations.

You will work to (and exceed!) agreed targets for booking conversion and maximising sales opportunities whilst delivering that outstanding experience to our customers along their booking journey.

About You

Candidates must have previous experience of sales (call centre experience would be beneficial but isn't essential) and a strong track record of working successfully to targets. You will have excellent communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate and be willing to suggest improvement areas for the business.

To succeed in the role, you will be motivated, and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual, with good attention to detail.


*Please note if you have not heard from us in 3 working, please assume you have been unsuccessful*

Best of Luck

Required skills

  • Call Centre
  • Sales
  • Web Chat

Reference: 34608254

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