Call Centre Advisor

Posted 11 April by Yellow Bricks

Yellow Bricks are hiring 6 experienced Call Centre Advisors to join our well established Slough client as their department grows in all directions. We are seeking candidates with excellent communication skills, good interpersonal skills as well as a high level of accuracy and strong literacy skills. With varying start dates, this job working for a well known organisation are recruiting switched on, committed and dedicated people to join their team.

Candidates who apply should have experience working within Customer Service and be comfortable attending an assessment centre used for the purpose of hiring. We are seeking people with a strong ability to communicate well over the telephone, able to work in a changing environment under pressure. Full training is provided for successful candidates, full commitment to the role is required in return. The hours of work vary by team and could be a standard Monday to Friday 9am until 5pm or a condensed 4 day week 7:30am to 6pm between Monday to Friday with one day off mid week , the salary is £23000

* *Candidates who apply must be able to attend the assessment day to be considered for this round of hiring **

**Candidates MUST have recent experience in a Call Centre**

  • Answering inbound calls from business and personal customers
  • Logging information on the in-house system
  • Organising price quotations
  • Providing accurate information bespoke to each client
  • Following up on existing cases
  • Liaising with colleagues across the team for support
  • Managing the order process
  • Providing updates when required
  • General administration

Unfortunately candidates with CCJs or criminal convictions may not be considered due to special clearances required for the role. We are hiring 2 x 6 month FTC We are hiring 4 x Permanent roles

If you have attended a Yellow Bricks assessment day previously please make our consultants aware on your application.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service

Application questions

Do you have experience working in a similar role?
Do you have any CCJs of criminal convictions?
Are you available to attend an assessment day on 13th February 2018?

Reference: 34314006

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