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Call centre Advisor

Posted 28 November 2017 by Ascendant Recruitment Ended

You will be responsible for delivering an excellent service to all customers by telephone and email. This role is to provide customers with appropriate advice and deal with any complaints in a professional manner at all times.

Rotational shifts, including 1 in 4 weekends.

Duties will include:

  • Answering calls/correspondence from customers

  • Log and deal with any complaints

  • Report to the Team Leader for any major issues or those of importance

  • Liaise with all relevant departments and third parties to resolve issues

  • Log and record all necessary information to the required standard

  • Take full ownership of all issues and see through to successful completion/ resolution

    If you have a proven confident ability to communicate effectively with customers at all levels to take ownership of tasks and customer concerns then please apply today.

    Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

    If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Required skills

  • Administrative
  • Calls
  • Complaints
  • Customer Service
  • Reservation

Reference: 33913180

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