Call Centre Adviser
Location: Basildon - SS156EF
Salary: £16,00 - £17,500 DOE
Employment Status: Full Time, Permanent
Wilmington Healthcare is an unrivalled, single healthcare data, education and information resource with outstanding analytics capabilities. We provide our clients with market leading insight into local health economies, complemented by increased access to senior health stakeholders and the wider NHS which results in effective and actionable insights.
Wilmington Healthcare comprises Wellards, Binley’sNHiS and HSJ.
Why do we want you?
We want you because you are looking for a telephone based customer service role working in a fantastic, friendly team for a company whose purpose is to improve healthcare outcomes for the population.
Main Purpose of Role
So this is not your typical call centre job, in fact the more we think about it, it's not really even a 'callcentre' to be honest.
We are a small team of 6 who work really closely together, pro-actively calling a variety of healthcare professionals such as NHS staff and Local Authority Executives to update, maintain and develop Wilmington Healthcare’s database.
You don't need much in the way of experience as we'll provide you with all the training and tools you need to be successful. The only thing we need is for you to have fantastic attention to detail because our team work to really high standards which results in a phenomenally low error rate which is something we are extremely proud of and what to keep up.
A key part of this role is research. A lot of the communication you do will be carried out over the phone although at times we can find useful information on the web. Either way you'll need to be diligent when you capture the results and accurately upload them to our CRM to keep it as 'realtime' up to date as we can.
This role is about research and validation of information not cold calling. We are looking for confident telephone communicators who are happy to make outbound calls to professional people within the healthcare world.
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
- Some experience of telephone work ideally outbound cold calling coupled with handling confidential information and/or data
- Exceptional verbal and written communication abilities and inter-personal skills with the ability to build effective working relationships
- Confident telephone manner
- Ability to multi-task, meet deadlines and organise yourself effectively
- A keen eye for detail
- Good knowledge of Word and Excel
- A can-do attitude
- Knowledge if the UK healthcare market and an understanding of the structure of the NHS in the UK would be a distinct advantage
- You need to be the kind of person who…
"We are committed to equality, equality of opportunity and valuing diversity"
- Call Centre
- Contact Centre
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