Business Travel Supervisor

Posted 11 January by Recruitment Avenue Ending soon

Business Travel Supervisor

Our Client a leading independent business travel company with offices throughout the UK are looking for a Business Travel Supervisor to participate in the branch management team and ensure maximum service levels to their customers, internal departments and suppliers by effectively managing employees and ensuring a consistency of service levels.

Business Travel Supervisor main tasks & responsibilities;

  • Ensure that all bookings are dealt with accurately and efficiently
  • Monitor and manage the overall workload for your section/team, ensuring that service levels are met.
  • Ensure that employees know what is expected of them in terms of targets, standards, service levels and KPIs and you effectively monitor their performance to ensure compliance.
  • Ensure that all agreed processes and products are utilised to the maximum efficiency and then monitored for adherence.
  • Assist your Manager in providing timely and accurate reporting and analysis, monthly and ad-hoc as requested.
  • Assist in increasing the volume of net tickets purchased through our own Air Fares Unit.
  • Ensure that all accounts with an elevated risk level are highlighted to your Manager.
  • Establish and maintain a good level of rapport with key preferred suppliers.
  • Assist the Branch management team to deal with employee issues including, but not restricted to - recruitment, appraisals, absence and performance matters and consult with the HR department where necessary.
  • Assist the Branch management team in investigating and responding to complaints.
  • Deputise for your line manager as required.
  • Additional Duties as required

Business Travel Supervisor skills & Experience required;

Extensive Business Travel experience

  • Knowledge of Amadeus, Galileo or Sabre
  • Excellent customer service
  • Supervisory or management experience is an advantage but not essential

If you are interested in this Business Travel Supervisor role please apply online or call Dan @ Recruitment Avenue.

Required skills

  • Galileo
  • Business Travel

Reference: 31399971

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