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Business to Business customer service adviser

Posted 4 January by Hays Specialist Recruitment Limited Ended

A Business to Business customer service adviser, for a luxury Brand in Poole. Competitive Salary of £18360.

Your new company
A Luxury Brand Based in a great location, a paint and wallpaper consumer that manufacture and distribute for clients and suppliers globally.
A well renowned and established organisation you would be proud to be apart of.

Your new role

  • As a Business to Business customer service adviser, you will be answering emails and phone calls from suppliers.
  • Support all aspects of the ordering process, in order to provide exceptional customer service.
  • Adopt a proactive approach to relationship management, ensuring stockist needs are understood, fulfilled and communicated across the business.
  • Promote the company and the product with passion.
  • Influence the companies partners to adopt the B2B processing to reduce manual activity, and to improve efficiency and accuracy.
  • Make every interaction feel individual and personalised to help retain and gain Business and growth.
  • Ensure all queries are handled professionally, keeping the customer informed at all times.
  • Ability to identify opportunities and following them up accordingly.

What you'll need to succeed

  • Exceptional organisational skills and ability to prioritise work load to ensure all activity is completed to timelines.
  • Clear communication whilst on the phones to help establish their needs.
  • Exceptional attention to detail.
  • Good time management skills.
  • Previous experience with speaking to other Businesses and suppliers.
  • Professional and well presented with an ambitious mindset.

What you'll get in return

  • Free onsite parking at the head office.
  • 24 days holiday which increases with length of service (plus bank holidays).
  • Group Contributory pension personal scheme.
  • Subsidised onsite catering facilities.
  • Generous staff discount.
  • Award winning training.
  • Retail discount platform.
  • Employee share plan.
  • Childcare vouchers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

Required skills

  • Previous B2B or Office experience
  • ideally someone that has worked for a Brand.

Reference: 34132775

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