Business Support Officer

Posted 10 June by Baltic Recruitment Limited
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Job role of the Business Support Officer:

You'll support a diverse range of projects, ensuring everything runs smoothly. From organising workshops to analysing data, ordering office supplies to preparing internal reports, this is a hugely varied administrative role within a small team delivering a broad spectrum of distributed energy projects.

Salary: £18,000 - £22,000 (depending on experience)

Working hours: 37 hours/week (open to part time working at pro-rata wages)

Benefits: 25 days annual leave & 8 bank holidays, 10% pension (5% employer & 5% employee), life assurance, health insurance, company mobile phone & laptop.

Essential qualifications, experience and skills of the Business Support Officer role:

  • A-level or equivalent.
  • 2+ years relevant experience in a secretarial, administrative or business support role.
  • Experience in identifying and implementing improvements to business and system processes.
  • Excellent interpersonal and communication skills.
  • Self-motivation, can do attitude.
  • Ability to work independently and as part of a team.
  • Proactive and flexible approach to work.
  • High level of attention to detail.
  • Ability to see opportunities and a capability to propose solutions.
  • Well organised and methodical approach to work.
  • Confident and friendly telephone manner.
  • High level of computer literacy, in particular Word and Excel.

Desirable additional experience of the Business Support Officer:

  • Degree level.
  • Postgraduate qualification.
  • Health and Safety qualification (e.g. NEBOSH certificate, IOSH Managing Safely, etc.).
  • Experience of quality management systems.
  • Data analysis and interpretation using spreadsheets.
  • Engaging with both the public and private sector, including SMEs.
  • European Regional Development Funded (ERDF) projects.
  • Responding to tenders and carrying out business development activities.
  • Basic experience of renewables and energy efficiency.
  • A genuine interest in the low carbon economy and wider sustainability issues.

Role responsibilities of the Business Support Officer:

  • Administration
    • Document and follow up on important actions and decisions from meetings.
    • Support the ongoing operation and development of the ISO9001:2015 certified quality management system and carry out internal audits and participate in external audits surveillance visits.
    • Maintain and develop efficient office systems.
    • Follow-up and analyse feedback forms for completed projects.
    • Order office supplies and other project related equipment.
    • Maintain staff CPD records and monitor internal training requirements.
    • Answer the general office line, accept deliveries and act as a focal point for internal and external communications.
  • Projects
    • Gather, collate and chase up information.
    • Assist with data analysis (e.g. utility bills, etc.) in support of project work.
    • Make phone calls to a range of clients.
    • Support in the delivery of projects, undertaking tasks as required.
    • Review proposals and reports against internal procedures.
    • Assess and track project risks and issues.
  • Business Support Programmes
    • Provide information, advice and guidance to SMEs engaged in business support programmes.
    • Confirm eligibility of beneficiaries, including state aid considerations.
    • Support the project team in the delivery.
    • Coordinate the operational delivery, to ensure outputs are delivered against agreed profiles.
    • Arrange meetings and organise workshops.
    • Prepare case studies and marketing materials.

Required skills

  • energy
  • admin
  • technical
  • analyst
  • administration
  • data
  • project
  • tenders
  • data analysis
  • secretarial
  • records
  • document control
  • project administrator
  • business admin
  • renewable
  • technical administrator
  • sustainable

Reference: 38173787

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