Business Support Coordinator - Customer Service

Posted 28 March by Rite Recruit Ltd

Are you looking to join a large company with real progression opportunities? Is it a vibrant office environment that you are looking for? Are you an enthusiastic individual, with excellent customer service experience? - Then this could be the role for you!

*Exciting Opportunity* - bathstore are the UK's leading bathroom retailer with 170 showrooms throughout the UK. We have a very exciting opportunity for a full time Business Support Coordinator to support our continued success, which has seen us achieve double digit growth for 4 consecutive years!


Job Role: Business Support Coordinator

Job Type: Full time/Permanent (40hrs a week)

Salary: £18,000pa

Days of work: Monday - Friday (8:30am - 5:30am)

Key Accountabilities

  • To provide Excellent Service to ALL bathstore Customers, making sure their needs are met, demonstrating that we truly Care.
  • Communicate professionally, accurately and efficiently to ALL Customers (internal & external) and all internal Support centre colleagues.
  • To offer the necessary guidance and support to all Customers, managing enquiries/ complaints in such a way, so as to ensure minimal disruption to Our Customer
  • To ensure regular contact is made with Customers, ensuring they are kept up to date with progress at all times
  • To be responsible & accountable for the updating of the CRM system to allow full traceability of all customer issues, ensuring FULL information is readily available to all colleagues, at all times


Skills/Experience Required

  • To be Customer focused with a Customer first approach

  • To have excellent communication, interpersonal skills & negotiation skills

  • An approachable, great listener who is able to quickly identify with Customer needs

  • Able to deal with conflict, with the ability to remain calm in difficult situations

  • A person who prides themselves on being responsible and accountable

  • Experience with Microsoft packages including Outlook, Word & Excel

  • Experience within a Customer Service environment (preferrably has dealt with complaints)

This is a great opportunity to join our excellent Business Support Team. If it sounds like the role for you, apply now and our Internal Recruitment team will be in touch!

Required skills

  • Complaints
  • Customer Care
  • Customer Service
  • Interpersonal Skills
  • Telephone Manner

Application questions

Do you have customer service experience?
Have you ever had to deal with customer complaints?
Do you have an excellent telephone manner?

Reference: 34462774

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