Business Quality Assurance Consultant

Posted 10 January by Link Asset Services
Company Description

We are part of Link Group, a leading global provider of financial administration solutions. As one of Europe’s leading asset servicing platforms, Link Asset Services interacts with almost 6m investors, administering and safeguarding £600bn of assets across 10 highly regulated markets.

Job Description

An opportunity has arisen for Complaint Handler to join our Business Quality Assurance Team based in Beckenham.

You will be an integral part of the team who are responsible for the resolution of complaints and fraud investigations using varying mediums of correspondence, working closely with other business areas to provide the very highest level of customer service to the business, clients and their shareholders.

What being a Complaint Handler involves:

  • Ensure complaints are responded to within the relevant timescales and that replies to complaints are consistent across all operational departments
  • Ensure responses to all complaints are factually correct

  • Comply with Link Treating Customers Fairly (TCF) policy at all times

  • Completion of incident reports

  • Analysis of complaints and preparation of management information

  • Identify trends and/or training needs and escalate through the correct channels


Skills and Qualities you will need:

  • GCSE Maths grade C minimum or equivalent
  • GCSE English grade C minimum or equivalent

  • Knowledge in Excel, Word & Outlook.

  • FCA experience and awareness (desirable)

  • Experience within the stocks and shares industry either within a brokerage or registrar environment (desirable)

Reference: 36993331

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