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Business Operations Trainer Chelmsford, UK

Posted 29 January by Aon Ended
Responsibilities

Business Operations Trainer

 

We’re hiring!

 

Aon Affinity are currently recruiting a Business Operations Trainer to join our office in Chelmsford.

 

The purpose of the role is to produce and deliver  end to end training to UK Affinity colleagues, specifically client facing colleagues, to allow them to deliver the required customer journey and customer proposition; one that delivers great service and technical knowledge whilst meeting our internal and regulatory requirements. Support the co-ordination and execution of Aon UK Affinity’s Business Operations policy and ensuring that operational initiatives and best practice are uniformly followed across the business. To support and drive a continuous improvement culture across the business and work with the Head of Business Operations and local leadership teams to ensure that all business change activities are embedded in a timely, efficient way resulting in BAU working practices  

About Aon

 

Headquartered in London, Aon Plc is a leading global professional services firm providng a broad range of risk, retirement and health solutions.  Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

 

Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

 

About the Role

 

As a Trainer some of your key responsibilities will involve;
  • Following the direction set by the firm
  • Providing support to the operational servicing across Aon
  • Designing, producing and delivering below aspects of training to the business

  • Technical training
  • Processes and system training
  • Regulatory training
  • Aon specific training
  • Soft skills
  • Actively supporting the business in the identification of training needs
  • Supporting the assessment of technical competencies of colleagues
  • Supporting the establishment of and then monitoring of a robust, practical training & competency framework to underpin operational excellence
  • Supporting and, where appropriate providing training, to off shore teams supporting the business
  • Supporting the Head of Business Operations in ensuring operational aspects of client requirements are fully met and treating customers fairly is embedded into day to day working practicesWorking with Branch Directors to ensure assistance in ensuring robust training an...
  • Reference: 34062640

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