This exciting opportunity exists within our Lookers Carlisle Van Centre
**Please note: all candidates must follow the on-line application process**
We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.
So if you’re looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.
Salary basic 20K
Promote and sell Volkswagen Commercial Vehicles to Local Businesses within the Van Centre area of influence.
Reporting to the Fleet Sales Manager, the Business Development Manager will be responsible for developing incremental local business sales to improve Commercial Vehicles penetration in to the True Fleet Market, and establish lasting local relationships that deliver increased aftersales opportunities, customer retention and loyalty for both the Retailer and the Brand.
To identify and proactively develop new relationships with prospect customers and, through an effective sales process, deliver incremental True Fleet sales within a defined local area of influence
To manage the local business opportunity within the local area of influence and record all prospecting activity through the Fleet Business Partner online portal and Retailer CRM database
To conduct agreed levels of telephone prospecting activity to new prospects, to deliver the required volumes of first appointments, demonstrations and proposals to achieve the agreed incremental sales objectives
To provide bespoke proposals to highlight the benefits of running Commercial Vehicles cars to local prospects
To deliver incremental local business sales volume profitably, while maintaining an excellent sales experience for the customer
To promote Volkswagen Financial Services funding solutions to new prospects, to help achieve sales objectives, increase profitability and improve customer retention
Use a planned daily, weekly and monthly sales call programme and a customer follow-up and prospecting system to create additional sales opportunities for repeat or new business. Produce reports on all business sales activities.
Key personal Attributes and Skills
Be self-starting, competitive, imaginative, direct, influential, persuasive, resilient and self-confident.
Have an excellent understanding of the sales and aftersales process and how this benefits customer loyalty
Have proven business development skills, through achievements in generating new business in a similar role
Strong communication and influencing skills, with particular focus on negotiating across a broad range of audiences (user chooser / driver, Fleet Manager, Finance / Managing Director, Owner / Proprietor).
Be able to build rapport and maintain long term positive relationships with customers and prospects through face to face meetings and over the phone
Prospectecting activity vs. Key Performance Indicators
Sales vs. objectives
Profit on sales
Customer satisfaction (CEM) and retention (repeat purchase)
**Strictly No Agencies**