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Business Manager

Posted 6 February by Volkswagen Commercial Vehicles Ended

This exciting opportunity exists within our Lookers Carlisle Van Centre

**Please note: all candidates must follow the on-line application process**

We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.

So if you’re looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

Salary basic 20K


Job purpose:

Promote and sell Volkswagen Commercial Vehicles to Local Businesses within the Van Centre area of influence.

Reporting to the Fleet Sales Manager, the Business Development Manager will be responsible for developing incremental local business sales to improve Commercial Vehicles penetration in to the True Fleet Market, and establish lasting local relationships that deliver increased aftersales opportunities, customer retention and loyalty for both the Retailer and the Brand.

Key Outputs:

To identify and proactively develop new relationships with prospect customers and, through an effective sales process, deliver incremental True Fleet sales within a defined local area of influence

To manage the local business opportunity within the local area of influence and record all prospecting activity through the Fleet Business Partner online portal and Retailer CRM database

To conduct agreed levels of telephone prospecting activity to new prospects, to deliver the required volumes of first appointments, demonstrations and proposals to achieve the agreed incremental sales objectives

To provide bespoke proposals to highlight the benefits of running Commercial Vehicles cars to local prospects

To deliver incremental local business sales volume profitably, while maintaining an excellent sales experience for the customer

To promote Volkswagen Financial Services funding solutions to new prospects, to help achieve sales objectives, increase profitability and improve customer retention

Use a planned daily, weekly and monthly sales call programme and a customer follow-up and prospecting system to create additional sales opportunities for repeat or new business. Produce reports on all business sales activities.

Key personal Attributes and Skills

Be self-starting, competitive, imaginative, direct, influential, persuasive, resilient and self-confident.


Have an excellent understanding of the sales and aftersales process and how this benefits customer loyalty

Have proven business development skills, through achievements in generating new business in a similar role

Strong communication and influencing skills, with particular focus on negotiating across a broad range of audiences (user chooser / driver, Fleet Manager, Finance / Managing Director, Owner / Proprietor).


Be able to build rapport and maintain long term positive relationships with customers and prospects through face to face meetings and over the phone

Prospectecting activity vs. Key Performance Indicators

Sales vs. objectives

Profit on sales

Mystery Shops

Customer satisfaction (CEM) and retention (repeat purchase)

**Strictly No Agencies**

Reference: 33946959

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