The company builds and supports market leading underwriting platforms (sophisticated MGA’s) with a differentiated suite of products that supply technology, data, advanced analytics and modelling. Trading as its own entity it has legal, reporting, physical location, IT and brand independence from the parent company. The Operations Manager’s role pulls together all the services provided to Underwriting MGA’s from start to finish and works closely with the CUO’s/Managers of each MGA to deliver a range of services.
In this role you will act as a critical friend provide key support to the Businesses (MGA’s). This is with regard to getting new Businesses up and running and working with them as they become more established. The Business Manager reports to the Operations Manager and is sensitive to the needs of the Businesses, managing them through any tensions that may exist to ensure that all interests become aligned. The role understands the individual Business and the overall business strategy, processes and needs and ensures a climate of trust and respect between the Business and the company. This role is the key point person for the Businesses for all support and servicing matters whilst at the same time being the advocate for company and product. The role works with functions such as IT, Finance and Risk and Compliance to enable the Businesses to function effectively.
The successful candidate will need to have a good understanding of the context of all aspects of the Businesses’ needs and the business direction of the company, having the appropriate level of involvement with each of the Businesses as is required based on the situation and the need of the Business.
You will promote effective, efficient, proactive and embedded operational excellence, working with the Operations Manager / Head of Operations to ensure that consistency is built across the company and that each Business has a stable operating platform. You will work with the technology team and the Businesses to ensure that the IT infrastructure and system design for all required platforms meets requirements and is delivered in line with the needs of the Business.
To be considered for this role you will need excellent understanding and prior experience of the insurance industry and regulatory environments, including MGAs, Lloyd’s, delegated authorities or surplus lines. Some other notable requirements will be good knowledge of P&Ls and budgeting, good understanding and appreciation of corporate governance (company set up; Board meetings), IT system knowledge and risk & compliance knowledge.
Personality requirements are also key with candidates needing to be robust, intelligent self-starters who can liaise credibly with CEO’s and CUO’s.
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