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Business Assurance Administrator

Business Assurance Administrator

Posted 16 April by Capita

Capita are UK's leading business process outsourcing and professional services company, delivering back office administration and front office customer contact services to Private and Public Sector organisations across the UK and Ireland.

Are you passionate about developing your career? Are you looking for an ambitious new role to test and grow your skills? A brilliant opportunity has arisen for a Business Assurance Administrator to join our HR Solutions Business


  • To take responsibility for personal development and performance management with support from line manager
  • To ensure that the mandatory training for yourself in relation to the role is completed as required
  • To own tasks in executing a business support function
  • Working as a key member of the HR Solutions team to ensure a timely service is delivered and that quality and consistency is maintained in accordance with service level requirements
  • To promote and maintain positive relationships within the team, client and external agencies
  • To ensure compliance with SLA processes
  • To ensure continuous improvement and update of process documents


  • Undertake and support Business Assurance team functions. Including, but not limited to:


  • Verifying payroll output for BACS credits and debits
  • Submission of BACS credit and debits across HRS sites
  • Collecting and allocating BACS Payment Services reports and ensuring resulting actions are completed in accordance with BACS regulations
  • BACS monitoring timetabling


  • Raising third payment payments (statutory and voluntary)
  • Raising emergency payments
  • Payment file requests from HRS sites
  • Schedule payments timetable


  • Reconciliation of client accounts, ensuring queries are raised and dealt with in a timely fashion
  • Reconciliation of fees and charges accounts
  • Reconcile suspense accounts


  • Third party reporting
  • HMRC queries
  • Pension queries (predominantly Local Government and Teachers' Pensions)
  • Daily CashFac (client accounting system) downloads and monitoring of potential negative balances
  • Assist with Invoicing process to charge clients for services
  • Assist with yearend processes
  • Ensure processes are executed in accordance with the payroll and third party timetable
  • Own query resolution including response to internal/external clients
  • Ensure that task activity complies to Control Framework
  • Work with BA Manager identifying areas for improvement in service delivery and approach to the customer service provision
  • Assist Business Assurance Manager in providing management information when required
  • Assist Business Manager in providing information for business planning, budget setting and pricing of payroll services as necessary
  • Contribute to ensuring that objectives specified in Service Level Agreements (SLA) are met, providing each customer with a consistently high level of service
    • Promote and demonstrate excellent customer service
    • Comply with Capita values and policies


IT skills to include competency in Word, Excel and Microsoft Outlook

  • Accounts background
  • Experience or skill relating to payroll and their stakeholders, reporting and accounting systems
  • Excellent attention to detail and strong execution skills
  • Time management
  • Analytical skills
  • Educated to GCSE (or equivalent) standard
  • Ability to prioritise, meet tight deadlines and work under pressure
  • Experience of working to achieve service level agreements and key performance indicators
  • Excellent communication skills
  • Ability to learn and use appropriate IT systems to undertake responsibilities
  • Organised and able to manage a busy workload for both yourself and contribute to the team
  • Have a proactive "can do" attitude
  • Initiative approach to problems
  • Flexible and adaptive
  • Positive attitude
  • Systematic approach - able to see implications of change across HR Solutions
  • Flexibility to work in an ever changing environment and adapt to client demands
  • Commercial awareness
  • Capita's values are at the heart of our business. We believe that our colleagues should be Open, Ingenious, Collaborative and Effective; honest, straight-talking people who are highly intelligent and creative, who work brilliantly as part of a team or leading a team, and who never accept mediocrity. We're looking for people that personify Capita's values, who get involved in different things, deliver what they promise, take responsibility, embrace diversity, and respect their colleagues.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Reference: 37772837

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