Business Assessment Consultant

Posted 20 August by Connells

Business Assessment Team Consultant

Competitive Salary Package - Career Progression

Leighton Buzzard

Connells are one of the UK’s leading Estate Agents being part of the Connells Group with over 600 High Street Branches and we are looking to recruit a Business Assessment Team Consultant to work at our Head Offices based in Leighton Buzzard.

Effectively managing both internal and external relationships at all levels through a range of written and verbal communication. To support the business in key areas such as Conduct Risk, Financial Promotions, Business Assessment Reviews, Regulatory Training and conducting root cause analysis on areas that may affect poor customer outcomes.

To respond to emails and telephone queries from branch staff throughout the Group to assist

Role Profile

To monitor and assess Conduct Risk measures to ensure poor customer outcomes are minimised within our business and ensure any issues are addressed by setting appropriate actions. Also an Executive Summary needs to be completed for Board and Skipton

To review and monitor the actions of the Supervisors within EAMS and ensure management of concerns are being proactively dealt with

To review and approve Mortgage Services Financial Promotions to ensure they abide by current regulation and are clear fair and not misleading as well as compliant. Maintain a controlled register of the promotions and keep adequate records of all approved items

Carry out reviews in line with the criteria, liaise with different departments to collate information in order to produce a report that identifies training issues to stop their recurrence

Completing first line monitoring on processes such as Customer Introduction calls, End to End Observation checks and Call Monitoring on Mortgage Consultants, Aviva 150 Day Process and Rent and Legal Insurance checks

Responsibility of the Business Assessment Team is to monitor processes and procedures within CMS and EAMS so different projects may be included in your role which will enhance the customer experience and the regulatory requirements

Competencies and Experience:

Communicate professionally to internal and external customers

Ability to organise, prioritise and handle varied and heavy workload

Able to work to and meet deadlines

Some knowledge of Excel

Problem solver

Understand the Group’s commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers

Computer literate

Team player

Attention to detail

High level of accuracy

Appreciation for big picture

Professional


Interested to know more?

If you are looking to progress in your Estate Agency career and want to know more about this vacancy, please apply online with your CV and covering letter.

Why not check out our company website's at: www.connells.co.uk,www.connellsgroup.co.uk

Keywords: Estate Agent, Estate Agency, Lettings, Sales, Property Sales, Sales Negotiator, Financial Services, Mortgage and Protection

Application questions

Do you have Mortgage Services experience?
Have you been a consultant for Mortgage Services?

Reference: 35916506

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