Business Analyst

As a Business Analyst you will be responsible for gathering and understanding the business needs of our client for a specific project and change initiative. You will then work with the wider Project team to ensure your deliverables are completed in line with the agreed client timescales.

• Documenting and mapping of 'As Is’ operational processes including interviewing SMEs, conducting workshops and gaining process approvals
• Responsible for documenting and mapping 'To Be’ operational processes including interviewing SMEs, conducting workshops and gaining approvals for the new enduring processes
• Responsible for ensuring that Business Requirements are fully developed and documented e.g. functional, non-functional and reporting requirements
• Ensure that the Business Requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources
• Act as the central control point for business analysis activities including working with client and third-party supplier business analysts and technical teams, as appropriate
• Provide assistance and support for the definition of the operational processes and procedures
• Assist the business to produce workarounds where requirements cannot be met fully

Requirements

Communication: Must be able to demonstrate excellent verbal and written communication skills and be able to interact professionally with subject matter experts
Analysis: Must be able to demonstrate a detailed understand of the business/process through the use of interviews, document reviews, workshops, business process mapping (As Is and To Be), and MI analysis, in order to ensure a detailed understanding of the problem and anticipated solution
Leadership: Must be able to demonstrate the ability to influence the business to show how the proposed solutions will deliver benefits and solve the problem identified
Team: Participate in daily huddles to ensure the whole team are kept updated on your work, and able to communicate priorities, issues and where required escalate for Senior BA support

• At least 3 years’ experience in a Business Analyst role, ideally within a Telco or Utilities environment
• Working experience of project and analysis techniques and supporting tools for requirement definition and documentation
• Excellent interpersonal, interviewing and presentation skills
• Excellent communication skills (written and oral)
• Ability to work on own initiative and as part of a team
• Significant knowledge of analyst frameworks, business processes and business requirements methodologies
• Excellent knowledge of the MS Office Suite, particularly Word, Excel and PowerPoint
• Proven ability to integrate with team and build relationships with clients
• Ability to work nationwide to support client’s requirements, including overnight stays (this may be 2-3 nights per week)