Business Analyst

Posted 31 January by Shortlist Recruitment Limited
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Business Analyst


London (EC1)

ShortList Recruitment are seeking a Business Analyst to join a rapidly growing Financial Services business based in London.

The Business Analyst will be responsible for leading the configuration and implementation of the Operations function for the new financial product.

Responsibilities of the Business Analyst:

• Plan each stage of the BPO Operations

• Work with BPO provider to define and implement a service management framework including SLAs, KPI tracking

• Work with platform vendors and BPO provider to agree the scope and coverage of functional and non-functional testing to be carried out by the vendor, and then review vendor testing results

•Work alongside multiple business functions to support the BPO Service contract

•Effectively communicates acceptance criteria to scrum team, to ensure feature development meets the business needs for the release

•Prepare weekly and monthly programme management cycles through progress reporting, risk and issue management

Essential skills for the Business Analyst:

•5 years’ experience as a Business Analyst

•Experience working with Card Operations

•Knowledge of delivery lifecycle

•Strong analytical skills

•Experience working with FIS or Fiserv

•Strong communication skills - both written and verbal

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Reference: 39570331

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