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Business Analyst

Posted 4 January by Equiniti Ended
Role Summary
  • Provision of Business Consultancy and Analysis Services to our customer base
  • Analysis of Customer Requirements and the translation of these into functional specifications for the customer and design specifications for the software development team
  • Support of Project Development resources in the understanding of Customer Business needs
  • Working closely with internal test team particularly in relation to the creation of Business Test Scenarios
  • Working closely with the client, managing their expectations during all stages of the project lifecycle
  • Business Analysis support to our sales team
  • Drive & Deliver small to medium sized specialist assignments that are aimed at achieving business benefit and potentially evolving into new or extended projects for Equiniti ICS
Department Information

Equiniti has grown its reputation as a specialist provider of complaints and case management solutions (Enterprise Workflow) to some of the world’s leading brands and customer-facing organisations.

Our platforms are successfully deployed across multinationals operating in the financial services, retail, utilities, leisure, manufacturing, food and drink and public sectors.

We help businesses to achieve a strategic step-change that is proven to deliver an enhanced customer experience, improve customer efficiency, and drive business improvements, while at the same time yielding significant cost reductions and efficiency gains.

Core Duties/Responsibilities

You will work as part of a project team in the delivery and on-going maintenance of Enterprise solutions to a wide and varied customer base.

  • Extraction of customer requirements via workshops, interviews and other methods
  • Analysis and documentation of customer requirements
  • Production of Functional Specifications and Design documents
  • Assist in the production and verification of Test Scripts for the QA stage of software delivery
  • Provide Development Team with assistance in understanding customer requirements both functional and non-functional
  • Assist Project Manager / Team Leader with estimation, creation of development tasks and allocation of work to development team
  • Support Development Team in Delivery with Playbacks and Showcases
  • Resolve client issues working at both process and technical level suggesting relevant approaches
  • Assist pre-sales activities as required, including production of proposals
Skills, Capabilities and Attributes
  • Experience in business analysis /consultancy or related work in a software development environment
  • Experience of working to project plans and handling change controls
  • Sound communication skills including ability to deliver presentations using structure & style appropriate to audience
  • Good commercial awareness and sound understanding of project and business dynamics
  • Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of client demands and Equiniti ICS commercials
  • Capable of effective prioritisation of tasks and personal time management, while recognising and flagging issues outside area of own expertise. Ability to think logically and troubleshoot problems
  • Excellent written and verbal communications skills
  • Appreciation of good customer care practices
  • Ability and motivation to confidently carry out work unsupervised
  • Ability to use own initiative in order to achieve tasks
  • Good team player capable of delivering results within demanding timescales and constraints
  • Comfortable working in a technical environment

Required skills

  • Analysis Services
  • Business Analysis
  • Design Specifications
  • Project Management
  • Project Plans

Reference: 34134554

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