Business Analyst

Posted 11 March by Costa Featured

We have an exciting opportunity for a Business Analyst within our IT Team based in Dunstable. You will pro-actively apply a comprehensive knowledge of the needs of the business to provide solutions to business problems within Whitbread PLC

Whitbread is the UK's leading hospitality company in the FTSE 100 including brands such as Costa Coffee, Beefeater & Premier Inn. By 2020, our goal is to achieve global system sales of around £2.5bn for Costa, and to increase the number of Premier Inn UK rooms to an incredible 85,000. All while creating around 3,000 UK jobs a year and continuing to expand our presence worldwide. There has never been a more exciting time to Whitbread!

Within this role you will:

  • Establish relationships with customers by being proactive, displaying in depth knowledge of their business processes and managing the development and implementation of business solutions
  • Have a view across multiple projects within a family of projects or a programme in order to spot synergies and overlapping projects or requirements
  • Actively pursue issue resolution and communicate project status/issues to business stakeholders and operational management
  • Work with business to identify business and functional requirements
  • Ability to challenge assumptions where necessary
  • Analyse, document and validate existing processes and map onto To-Be process models with impact of change demonstrated
  • Lead requirements gathering sessions, stakeholder interviews, group sessions, user observations and/or use other techniques to identify business need or requirement with stakeholders of all levels
  • Understand and document current business processes and lead analysis into the definition of the future state, including both system and people change
  • Interface regularly with business unit managers to define project direction, system change priorities and business objectives
  • Provide support to the business during RFI/RFP process and vendor selection
  • Interpret and replay the requirements to all stakeholders at both a strategic and operational level

What we are looking for:

  • Experience of building process Maps, Data Flows and Diagrams
  • Proficient knowledge of requirements gathering processes and proven analysis techniques
  • Documentation of benefits and realisation throughout the project lifecycle
  • Experience in managing relationships between external partners and internal stakeholders to deliver project objectives
  • Solid communication and influencing skills
  • Proficient analytical and problem solving skills
  • Ability to successfully facilitate groups of business leads and external parties – some of whom may be more senior
  • Experience of End to End support through the development and test life cycle
  • Experience in management methodologies and tool (Waterfall, Agile etc)
  • Track record of managing and contributing to multiple IS projects at the same time
  • Strong team working skills inspiring trust and acting as a catalyst for success  

Reference: 33054110

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