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Business Analyst / Transformation / Nottingham / £35000

Posted 6 March by Parity Professionals Easy Apply Ended

Business Analyst / Transformation / Contact Centre / Change / Nottingham / £35k

Leading general insurer are looking to expand, again in to the Business Transformation team. They require a BA to work on a number of client projects.

Your main role:


  • Look at and review operational processes in order to make or suggest improved efficiencies
  • Regularly engage and work closely with stakeholders to understand organisation structures, processes and procedures in order to develop optimum solutions and defined requirements
  • Understand business requirements and key implications, and be able to 'walk through' your analysis and recommendations to all areas of the business
  • Own the business requirement management process from inception through IT development and test and help transition in to new and existing business operations and processes
  • The ability to construct quality business cases, with confidence and gravitas to present to senior stakeholders when required
  • Deliver workshops and meeting facilitation to offer project management skills for non IT related projects
  • Conduct impact assessments with key operational stakeholders to highlight highlighting risk and benefits of change in the Contact Centres

Experience Needed:

  • Experience of working within a contact centre preferred, but candidates who have a variety of experience and accustomed to similar fast paced environments will be considered
  • Strong requirements gathering & documentation skillset, with proven experience of documenting business requirements effectively
  • Previous Business analysis experience will be essential having worked on multiple projects/programmes
  • Solid stakeholder management and proven customer focus skills along with being a great communicator
  • Comprehensive knowledge of business analysis tools and techniques


  • 25 days holiday allowance, plus all bank holidays
  • Enhanced pension scheme
  • Free life assurance
  • Great local employee discounts at shops, restaurants and gyms
  • Ongoing Wellbeing programme that includes subsidised massages, fresh fruit deliveries and a busy sports and social programme!
  • City Centre Location
  • Free tea & coffee for all employees
  • Free WiFi

Please forward your CV directly for a discussion around this opportunity and the client.

Business Analyst / Transformation / Contact Centre / Change / Nottingham / £35k

Parity Professionals - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.

Required skills

  • Change / Transformation / IT / SDLC /

Reference: 34613938

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