Business Administrator

Posted 13 June by Pertemps Coventry Commercial
Easy Apply
I am currently recruiting on behalf of a company based in Coventry who established in the mid 1980's, My client have built up a successful business supplying reclaimed and quality reproduction products through their Architectural Centre in the Midlands. This is an exciting opportunity for a business administrator and for someone who isn't afraid to get their hands dirty!

This is a permanent opportunity to work with a friendly team in a industrial environment offering a salary of £20,000 - £25,000 DOE.

Key Responsibilities:

• Answer & handle phone enquires

• Support senior staff with day to day office administration

• Always deliver high quality customer service

• Manage customer queries such as missing or damaged stock

• Input sales onto stock management system (SMS)

• Liaise with production team on daily basis to ensure order fulfilment & timely despatch

• Contact customers with regards to special delivery requirements, pricing

• Offer technical advice to customers (training to be given)

• Ensure order changes logged on order system & relevant personnel informed

• Data base entry using MS Office and Google Docs

• As required, deal with order delivery & collection booking – both pallet & courier

• Answer customer emails enquiries in a professional & timely fashion

• Provide customer quotations as requested.

• Assist with (& potentially look to lead) social media marketing

• Report any complaints handled & action taken to appropriate staff

• To cover as required to meet business requirements

• Ad-hoc to assist with customer courier deliveries & packaging

Key Skills:

• Be customer focused at all times

• Must be willing to be a team player at all times

• Must have a smart & professional appearance

• Have minimum 2 years customer service / sales experience

• Be competent is understanding & managing social media marketing

• By dynamic & have a ‘can do attitude' at all times

• Have a positive& proactive attitude to problem solving

• Be willing to learn & develop

• Be able to use own initiative

• Always show attention to detail

• Have a confident telephone manner

• Have experience of working as part of a small team

• Have experience of be able to positively & assertively manage staff

• Ability to provide accurate information in a professional & business-like manner

Reference: 38211880

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