Our client are a small manufacturing company based in Newcastle under Lyme. They have been manufacturing composite engineering materials since 1979 and supply them globally to some of the world’s leading engineering companies. They are currently looking for a Business Administration Assistant to help in the office with the day to day running of the company.
Key duties include:
Processing customer orders and enquiries, generating documents (quotes, route cards, order acknowledgements, delivery notes, labels, invoices etc.)
Processing and managing customer enquiries (telephone, email, through website)
Managing our customer database, adding new customers, leads & prospects, following up on enquiries, samples and routine customer maintenance
Helping maintain and improve the company’s quality system
Managing the company calendar for appointments, visits, holidays
Processing purchase orders with suppliers and managing delivery / lead times and stock levels
Electronic and paper document management, including maintaining meeting minutes and tracking actions
Opportunity to get involved with all other aspects of the business - Marketing, Sales, Quality, Operations etc.
The successful candidate will possess a combination of qualities including:
Relevant experience in a similar role, ideally 2 years +
Ability to undertake a variety of responsibilities and work under their own initiative
Proven background in day to day usage of office administration systems
Excellent telephone manner combined with good written communication
Highly organised with keen eye for detail
Good time management and able to prioritise work
Strong focus towards customer satisfaction
Ability to remain effective and calm under pressure
Enthusiastic, self-motivated and flexible
Experience with computers, word, excel and email.
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