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Posted 24 May by Leon Kennedy Ltd
Featured Ended



Salary on Application

Bonus Scheme available

Summary of Role:

  • To work with the management team to manage total shift operations within an assigned restaurant
  • Maximizing sales and profitability
  • Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.

Operations (Health & Safety, Loss Control)

  • To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs.

Completion of the daily planner tool.

  • To ensure regular travel paths to monitor shift control and to identify and correct

Service, product or quality issues.

  • To ensure all food and equipment is prepared in time for the restaurant opening or

Ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening

  • To draw up and implement staff positioning plans through a shift
  • To ensure correct stock levels of product during shift with special attention to peak

Times to assist with service times

  • To ensure that all equipment is kept within hygiene standards required.
  • To ensure all accidents or incidents in the restaurant are reported fully
  • To report all Health & Safety issues to the Restaurant Manager
  • Adhere to all policies and procedures

Business Planning & Financial Control

  • To complete daily paperwork on recording sales, stock, staff hours, payroll

Information and cash control

  • Investigate/troubleshoot any issues relating to discrepancies in paperwork
  • Ensure staff hours are correctly inputted into the payroll system
  • Complete thaw chart calculations
  • Manage safe controls and ensure all cash is accounted for within the Company Cash


  • Comply with cash policy at all times

Customer Service

  • Monitor service quality in terms of ordering procedures, and order accuracy of front

Counter staff

  • Resolve customer complaints promptly
  • Implement Right Track Training

People Management & Development

  • Conduct staff appraisals
  • Carry out staff interviews and Induction Training
  • Manage or assist in the management of staff scheduling
  • Assist Restaurant manager in effective absence management methods, takes

Appropriate disciplinary action Provide and encourage on-the-job training and


  • Organise cross training sessions with new staff members
  • Provide direction to all staff on shift, follow up and correct procedures where


Sales Building

  • Ensure all advertising materials are updated and changes are made in a timely

Manner, for all national and local advertising campaigns

  • Ensure staff are knowledgeable about daily, weekly and monthly promotions through

Effective communication

  • Provide training and motivation for staff to use Selling Up techniques
  • Implement staff incentives on shift to promote sales as directed by Restaurant


  • Key Business Relationships within the Organisatio
  • Customers
  • Staff
  • Team Restaurant Management
  • TeamArea Manager

Required skills

  • Calculations
  • Hygiene
  • Planner
  • Restaurant Management
  • Service Quality

Reference: 34161404

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